Groupon will refund clients who have purchased multiple and are not first-time clients
Groupons cannot be applied to or exchanged with any other service
Bloom Wellness will only take Groupons from returning clients if they’ve paid the difference in amount for what the appointment worth is
why?
Groupon is a promotion tool to gain first-time clients
Bloom Wellness could not run a business and stay open with prices that undercut the team that operates the facilities which are held to extreme standards of excellence and cleanliness
Groupon is only valid Monday-Friday
Cancelations of appointments must adhere to the following rules for no late-fee charges or voided gift card actions to occur:
24hrs for cancelation Monday-Friday.
48hrs Saturday & Sunday.
72hrs for “spa parties” of 4 or more party members.
No exceptions (sick, emergency, etc) for LATE or NO-SHOW appointments
GIFT CARDS & VOUCHERS are subject to a 100% voided amount depending on circumstance that is determined by Bloom Wellness management
Bloom Wellness reserves the right to not accept repeat offending clients of “no-show” or “late cancellation”
Late Fee charges are 50% cost of the appointment scheduled
why?
Answer: Our team is paid to show up for the scheduled appointment
